Terms of service

Thank you for your interest in LxudCustomz! Below is an outline of our Terms and Conditions that govern the use of our website and the products sold:

1. Product Information

We strive to provide accurate and up-to-date information about the products we resell.

  • However, we cannot guarantee the accuracy or completeness of all product descriptions, specifications, or images.
  • It is the responsibility of the customer to review the product information provided by the original manufacturer or supplier.

2. Pricing and Payment

  • We make every effort to ensure that the prices listed on our website are accurate.
  • In the event of a pricing error, we reserve the right to cancel or modify orders.
  • Payment for products is required at the time of purchase, and we accept various payment methods for your convenience.
  • All prices on items are excluding VAT.
    20% VAT     and shipping will be added upon checkout before making payment.

3. Order Processing and Shipping

  • Once an order is placed, we are unable to cancel it.
  • As a precaution, we have a check box in place to ensure the customer reviews their order and is confident before placing it.
  • Orders will not be refunded if an incorrect shipping address is entered.
  • Orders will be processed within a reasonable time frame. Once processed, an order cannot be canceled.
  • Shipping times may vary depending on product availability and the location of the suppliers.
  • We will provide you with an estimated delivery date; however, please note that unforeseen circumstances may cause delays.

4. Returns and Refunds

  • Our return policy allows for returns within a specified time frame, typically within 14 days of the delivery date.
  • The product must be in its original condition, unused, and in the original packaging.
  • Returns/Refunds will not be accepted for products that have been incorrectly ordered, decision changed, or are not in their original condition or have been used.
  • Please refer to our return policy for detailed instructions on how to initiate a return and receive a credit or refund.

5. Warranty

  • The warranty for the products we resell may be provided by the original manufacturer or supplier.
  • We do not offer any additional warranties beyond what is provided by the manufacturer, unless explicitly stated otherwise.
  • Please refer to the manufacturer's warranty information for details on coverage and claim procedures.

6. Intellectual Property

  • All intellectual property rights, including trademarks, logos, and product images, belong to their respective owners.
  • Any unauthorized use or reproduction of these intellectual properties is strictly prohibited.

7. Limitation of Liability

  • We are not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the products we resell.
  • Our liability is limited to the purchase price of the product.

8. Governing Law and Jurisdiction

  • These terms and conditions are governed by the laws of the jurisdiction in which our company is registered.
  • Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

9. Products

  • We strongly recommend that all products purchased from our company be installed by a qualified professional.
  • We disclaim any liability for damages resulting from improper installation or operation of the product, including any adverse effects the installed product may have on different parts of your vehicle. Products are sourced globally. This means items may come from the various countries including UK, China or the Netherlands. 

Please note that these terms and conditions are subject to change without prior notice. It is recommended to review them periodically for any updates. VAT number - 483699037

We appreciate your custom and hope you have a pleasant experience with LxudCustomz!