Shipping policy

Thank you for your interest in LxudCustomz! Below, we outline our shipping procedures and guidelines to help ensure a smooth experience when ordering from us.

1. Shipping methods

  • We offer a variety of shipping options, including standard shipping, depending on the item’s value and destination.

2. Processing time

  • Orders are typically processed within 2–4 business days (Monday–Friday). We apologise for any delays that may occur.
  • Please note that the majority of our products are manufactured to order and therefore require additional time to be produced.
  • Once an order has been placed and processed, it cannot be cancelled.

3. Delivery times

  • Delivery times vary depending on the product and destination.
  • The majority of our products are shipped directly from our international warehouse. We hold minimal stock within the UK to ensure a wide range of products are available.
  • Our average delivery time is approximately 12–15 days.
  • Some items may arrive as quickly as 9 days.
  • Others — such as body kits, styling parts, and similar custom-manufactured items — may require additional production and shipping time and can take up to 30 days.
  • Delays due to unforeseen circumstances, including customs processing, courier delays, or other circumstances beyond our control, may occasionally affect delivery times.
  • For multiple-item orders, products may be shipped separately and may therefore arrive in separate parcels.

4. Shipping costs

  • Shipping costs depend on the package weight, dimensions, and destination.
  • All applicable shipping costs will be clearly displayed at checkout before you complete your purchase.

5. International shipping

  • We ship internationally to selected destinations.
  • Any applicable customs duties, import taxes, and other fees are the responsibility of the customer.
  • If your country is not available for selection at checkout, we are unable to ship to that destination.

6. Tracking information

  • Tracking details will be provided once your order has been shipped from our international warehouse.
  • In many cases, the tracking number may not update immediately while the parcel is travelling between countries.
  • Once the package reaches the UK or its destination country and has been processed through customs, additional or updated tracking information may become available through Royal Mail or another local courier, where applicable.
  • Tracking updates may take some time to appear, particularly while the parcel is in international transit.
  • Customers can track their orders using the tracking information and links provided.

7. Order status updates

  • Customers will receive email notifications for order confirmation and tracking updates.
  • Customers are responsible for monitoring their tracking information and ensuring successful delivery or collection where applicable.

8. Damaged or lost packages

  • If your package arrives damaged or appears to be lost, please contact our customer support team immediately with photographs and relevant details.
  • We will assist you in opening a claim with the courier or shipping provider and will work with you to resolve the issue.
  • Please retain the original packaging and any photographs or other relevant evidence, as this may be required when investigating a claim.

9. Refund & return eligibility

  • Returns or refunds may be eligible if the product arrives damaged/defective or is significantly different from the description on our website.
  • Returns or refunds will not be accepted for incorrectly ordered items, change of mind, or items that have been used, modified, or installed.
  • Please refer to our Refund & Return Policy for full details and applicable conditions.

10. Customer address responsibility

  • Customers must provide accurate and complete shipping information during checkout.
  • LxudCustomz is not responsible for delivery issues resulting from incorrect or incomplete address information provided by the customer.
  • If an order is returned due to incorrect or incomplete address information, additional shipping costs may apply to resend the order.

Customer responsibilities

  • Policy Agreement: Customers must review and agree to all applicable policies before completing a purchase.
  • Order Accuracy: Customers are responsible for verifying product details, specifications, compatibility, and shipping information before placing an order.
  • Tracking & Collection: Customers are responsible for tracking their parcels and collecting items held at pickup points where applicable.

11. Customer support

  • If you have any questions or concerns regarding your order, shipping, or delivery, please contact our dedicated customer support team via email.
  • This policy may be updated from time to time. Any changes will be reflected on this page.

Thank you for shopping with LxudCustomz. We appreciate your business and hope you have a pleasant experience!