Shipping Policy

Thank you for your interest in LxudCustomz

Our shipping policy outlines the procedures and guidelines we follow when shipping our products to our customers.

1. Shipping Methods: We offer various shipping methods, including standard, depending on the value of the item.

2. Processing Time: Once an order is placed, we strive to process it within 1-2 business days. However, please note that some products may require additional processing time due to customization or availability.

3. Shipping Costs: Shipping costs will vary based on the weight, dimensions, and destination of the package. We provide transparent shipping costs at the checkout, so customers are aware of any additional charges.

4. International Shipping: We proudly offer international shipping to customers worldwide. However, please be aware that customs duties, taxes, and fees may apply, which are the responsibility of the customer.

5. Delivery Time: Delivery times will vary depending on the shipping method chosen and the destination country. As LxudCustomz supply products from suppliers all over the globe shipping times may vary. It can be as quick as 12 days, however may vary from 15 to 30 days. Please note that unforeseen circumstances or customs delays may impact the delivery time.

6. Tracking Information: Once the package is shipped, we provide customers with tracking information, allowing them to monitor the progress of their order until it reaches their doorstep.

7. Order Status Updates: We strive to keep our customers informed about their order status. Customers will receive email notifications regarding order confirmation, shipping updates, and delivery confirmation.

8. Damaged or Lost Packages: In the unfortunate event that a package arrives damaged or is lost in transit, please contact our customer support team immediately. We will work with you to resolve the issue and couriers to ensure a satisfactory resolution.

9. Returns and Exchanges: Our company has a comprehensive returns and exchanges policy. Customers can refer to our website or contact our customer support team for detailed information on how to initiate a return or exchange.

10. Customer Support: We pride ourselves on providing exceptional customer support. If you have any questions or concerns regarding shipping or any other aspect of your order, please don't hesitate to reach out to our dedicated support team.

Please note that this policy is subject to change and customers are encouraged to review the most up-to-date version on our website.

We appreciate your custom and hope you have a pleasant experience with LxudCustomz!