Thank you for your interest in LxudCustomz

Our privacy policy outlines the procedures and guidelines we follow when browsing our website.

1. Returns Eligibility:
Customers may be eligible for returns if the product is damaged, defective, or significantly different from what was described on our website. Returns will not be accepted for products that have been incorrectly ordered/ and are not in their original condition or have been used.

2. Return Process:
To initiate a return, customers should contact our customer support within a specified time frame (5 days from receiving) from the date of delivery. We will provide instructions on how to return the product, including any required documentation or packaging.

3. Return Shipping:
Customers are responsible for the cost of return shipping, due to suppliers being abroad Customers are responsible for any customs duties, taxes, or fees associated with the return. Unless the return is due to our error. We recommend using a traceable shipping method to ensure the safe return of the product.

4. Refund Options:
Once the returned product is received and inspected, Only then customers may be eligible for a refund. Refunds can be issued in the original form of payment or as store credit, depending on the customer's preference.

5. Refund Processing Time:
Refunds will be processed within a specified time frame (10-14 business days) after the returned product is received and inspected. The exact processing time may vary depending on the payment method and financial institution.

6. Non-Refundable Items:
Certain items may be non-refundable, such as perishable goods, personalized or custom-made products, These exceptions will be clearly stated on our website or during the ordering process.

7. Exchange Policy:
We may offer exchanges for eligible products, subject to availability. Customers should contact our customer support to inquire about the availability of exchanges and to initiate the exchange process.

8. International Returns:
Customers returning products from abroad are responsible for any customs duties, taxes, or fees associated with the return. We recommend consulting with the appropriate customs authorities or contacting our customer support for guidance.

9. Damaged or Lost Returns:
We are not responsible for any products damaged or lost during the return shipping process. Customers are advised to properly package and insure the returned product to minimize the risk of damage or loss.

Please note that this returns and refund policy is subject to change, and any updates will be posted on our website

We appreciate your custom and hope you have a pleasant experience with LxudCustomz!